Frequently Asked Questions

Customisations

 All Made to Order sets are custom made, so if
you would prefer a different colour, shorter shape or design tweaks then just
make a note in the order!
 


Like for like customisations are complimentary but if you would like to add
crystals or other more intricate detailing please contact me first to confirm
pricing.
  

I love working on custom orders and bringing ideas to life!  

If you have a concept in mind, or perhaps you've seen something that inspires you just send me a message and we can chat through ideas together.  

I do not recreate the work of other press on artists.

If you'd like a custom design please contact me at dippycownails@gmail.com with as many details as possible and any inspo pics.  

Decals

Take a look here for application instructions and troubleshooting tips for decals.  

For application videos visit my Instagram page!  

Press on Nails

You can guarantee a superior, durable and reusable manicure with my Made to Order sets, thanks to the thorough prep of each nail. To ensure an even greater adhesion and longer wear, unlike other press on brands all of my MTO sets are pre etched before sending for maximum adhesion.

All Made to Order sets are made by myself using salon quality materials, including gel tips (not plastic*), hard gel, gel polishes, pigments and genuine Swarovski crystals.

They are always top coated with high shine or matte finish UV gel for maximum strength and wear. If you have a question about a specific design or it's finish just drop me a message.
 


My Ready to Ship collection is available a number of times through the year. Turn on Instagram post notifications for upcoming sales!

This collection contains carefully sourced machine made nails, designed for fast glam on a budget. Application methods remain the same as MTO sets.

*the tip shape ‘short coffin’ is currently only available in plastic. As soon as a gel equivalent is available on the market I will switch to this instead. If you select ‘short coffin’ for your custom nails please be assured they will be as strong as any of my other tips.

You can refer to my Sizing Guide, or I highly recommend ordering a Sample Sizing Kits to ensure the perfect fit before ordering your custom nails. 

As of 2021 I only use Apres Gel-X, Kiara Sky and E-Nail Couture gel tips (and not plastic tips), so if you have previously purchased your sizing may be slightly different. I am more than happy to assist with any conversions, so pop me an email or an Instagram DM.

If you already know the sizes you require (i.e. if you have had Apres extensions before) you can provide this sizing - PLEASE SPECIFY IF THEY WERE NATURAL OR SCULPTED TIPS.

All Sample Sizing Packs come with a discount for you to use against your nail order!  

If you are unsure about measuring please do not guess your size! 

You can order any design as a Full Set of 20 and receive 2 of each size nails (sizes 0-9). The Full Set includes the core 10 nails pictured, plus 10 complimenting nails unless otherwise pictured.   

All of my MTO designs are made to your specifications, which means you get to select the tip shape and length that suits you. 

  

You will select which tip shape you would like for each set. I use Apres Gel X, Kiara Sky and Enail Couture tips which are all high strength, durable gel nails. Find my available shapes here .

  

Please double check your selections before ordering, and if you notice an error after you've checked out just drop me an email at dippycownails@gmail.com (or reply to the confirmation email, and I'll pick that up!).  

I pre etch all of my Made to Order sets to ensure a strong adhesion.


Prep is the key to long wear and is a pivotal stage of the application process. Each MTO nail order includes application and removal instructions, a nail prep pack (alcohol wipe, cuticle pusher, nail file and buffer), KDS nail glue and 12 adhesive tabs. You can add an Professional Nail Glue or sheets of 12 Adhesiv e Tabs to your order.   

  

Makarrt and KDS glue are perfect for 1-2 week wear, and the adhesive tabs are strong enough for wear of around 1-2 days at a time and also make your new nails completely reusable. 

  

For strongest wear I recommend combining the tabs with glue, which is also a great way to fill any gap between your natural nail and the c curve of the press on (if you have flatter nails and are selecting a sculpted tip shape). Following the prep pack information provided with each order, apply the tabs to the natural nail first and then add the glue on top of the tab, before firmly pushing and holding the press on in place. 

The use of a nail primer and/or dehydrator before applying a quality nail glue will make the press ons adhere with the strongest bond. These are the same steps used in a salon before acrylic application and are great if you have more oily skin.  

The use of adhesive tabs will make the nails totally reusable. 

  

For frequent wearers who prefer the use of glue, I recommend purchasing an inexpensive electronic filer (a few £/$ on Amazon) which will enable you to gently buff away dried on residue and allow for many more wears.  

All MTO orders include a nail prep pack (KDS or Makarrt nail glue, 12 adhesive tabs, alcohol wipe, nail file, cuticle pusher and buffing block). These tabs are ideal for shorter wear of around 1-2 days at a time, 1-2 weeks at a time with the glue. All nail sets come with full application and removal instructions.

Al press on orders include a gift!

 

Made to Order sets are packaged in jewellery display boxes. 

Ready to Ship sets are packaged in black organza bags, bubble wrapped for extra security. 

  

Unless you request otherwise, multiple orders will be packaged together to keep your shipping costs down.  

All Made to Order nails are hand made to order by myself, and due to such high demand there is a waiting list for these luxe items. 

I aim to create nails as soon as possible with current creation time being approx 3-4 weeks*. This is an estimated timescale and never a guarantee. Orders may take less time but they may take longer.

By placing an order you are confirming your understanding. 

  

Unfortunately due to such high order volume I’m unable to give individual updates, but please know that all orders are hugely important to me. 

  

Decals, Sample Sets, Adhesive Tabs and Glue are dispatched within 3-5 business days (due to safety I currently ship once per week).  

  

If purchased alongside a Made to Order set or Accent Nails any other items found on site will be packaged together and will take the full estimated creation time. 

  

If you require them to be sent sooner please order any Ready to Ship sets separately to allow for the multiple postage charges. 

  

Please note that creation time doesn't include shipping time, which you can find more info on below. I pride myself on creating and delivering the highest quality nails and won't rush yours, or anyone else's art. 

 

If you have a question about processing time please message ahead of purchase and I'll be only too happy to help. 

As a one woman business with a young baby and very high demand, I am limited to how many orders I can physically fulfil over a day/week. It is for this reason that I have a daily order limiter in place which resets at midnight (GMT). 

If you’ve not been able to order today, please try again tomorrow! 

Thank you so much for your support.  

All Made to Order sets are custom made by myself to your requests. Many of my designs are created using longer tips because they photograph well are more in keeping with the aesthetics of my brand.

Please be aware that if you are selecting a design with larger Swarovski crystals the layout and/or size of crystals may need to be tweaked to fit. I will always keep within the aesthetic of the original design though!

As Swarovski crystals begin to become unavailable to the nail industry I will start to transition over to other crystals. I currently have a large supply of Swarovski crystals so this won’t be anytime soon, but please be aware that as we head toward the end of 2021 there may need to be some alterations to designs. But there are some fantastic alternatives increasing their ranges already to fill the gap!

 I use Apres Gel X tips which are available in natural and sculpted shapes (the XLong and XXXL tips are only currently made in sculpted). I use the natural ones as standard as they are suitable for all nail beds, while the sculpted tips are only suited to curved nail beds. 

If you would prefer I use the sculpted tips please just leave the request in the order notes. This is also the case with my Sizing Kits! 

Also please note that sculpted tips can still be worn by clients with flatter nails, I would just recommend that you add an adhesive tab to the apex (highest part) of the tip to fill any gaps.  

Shipping

Absolutely, I am UK based but in fact most of my customers are in the US.    

Tracked shipping is free on all International/European orders over £100 and First Class Signed for all UK orders over £30. 

  

Below are estimated delivery timescales once dispatched: 

  

1st Class UK: 3-5 business days. 

  

Tracked International: 14-28 business days. 

    

Untracked International: 21-28 business days. 

  

  **These are the estimated timescales for delivery once dispatched based on my experience with Royal Mail, and do not include creation time. Creation times are kept updated above**.

  

I highly recommend opting for the Tracked shipping option as I source the lowest priced tracked shipping options available to me, not only for the fastest service but for the added peace of mind. Unfortunately due to a small number of fraudulent claims I cannot be held responsible for items lost in transit when an untracked shipping option is selected. 

  

I cannot be held responsible for shipping delays or delays caused by customs, and by placing an order you are accepting these terms.  

If your tracking shows the parcel has been returned or if it has been over 32 business days since you were sent your despatch email please email me at dippycownails@gmail.com to confirm if your parcel has been returned. Returned parcels will incur a re-shipping charge which will be raised by invoice and emailed over.  

  

Due to my products being tailor made they are non refundable.  

I will gladly provide images of any returned parcels with the reason stated by the postal service (e.g. incorrect address or unclaimed parcel). 

If you have received your despatch email and have waited the full estimated shipping timescale (for the shipping service selected at checkout) please contact your local sorting office as oftentimes a parcel will be there waiting and the mail provider just hasn't left a card. 

  

If your tracking hasn't updated or you have an enquiry about the latest tracking message please contact the mail carrier who will be able to check the GPS and assist you, and if necessary they can open a 'find my parcel' enquiry within their network. 

  

For International orders please allow 32 business days from dispatch before contacting me regarding a despatched order, as this is the absolute earliest I can request for Royal Mail to open an enquiry with your local mail carrier.  

  

I send thousands of orders each year and dealt with fewer than 10 'lost' items in the past 12 months even during Covid, so please be assured that slower mail is almost certainly just 'delayed' in the postal network and not lost! 

  

I must be informed of delayed items within 35 business days since you were sent your dispatch email.  

I do what I can to help with customs/duty fees for customers.  Feel free to message me if you’d like clarification! 

Uncategorized

I gladly accept cancellations within 24 hours of purchase only. Refunds will be subject to a 3% transaction fee as this is the charge passed on by Shopify.

  

Due to the nature of my products I am unable to accept returns or exchanges unless damaged in transit. Please note that I spend hours creating each set and take great pride in my work and providing detailed instructions for ordering, but I am not responsible if the wrong size nails are ordered or if any of my on site information has been overlooked. 

 

Returned orders will not be refunded as every item is custom and unable to be resold. If your order is returned to me (for example as an 'unclaimed' item) you will need to arrange the re-delivery with me. 

  

Please contact me if you have any issues with your order. It is so important to me that you love your items!  

If your order was attempted but not processed (for example after failing security checks) but a charge is showing on your statement then it means your bank has attempted to ‘process’ the funds.

This is the same for any transaction that does not complete and this does not mean that any money has been taken.

Funds will clear back to your account normally within around 24 hours. Your bank can confirm this if required.