FAQ

Made to Order nails will be available from 31st January.

MTO orders will be limited each week due to demand.

Please keep an eye on my Instagram (@dippycownails) for updates! 

 

How do I apply your decals?

Take a look here for application instructions and troubleshooting tips for decals.

 

How strong are the nails?

All Made to Order sets are made by myself using salon standard materials, including hard gel, gel polishes, pigments and genuine Swarovski crystals (while stocks last).  They are always top coated with high shine or matte finish UV gel for maximum strength and wear.  If you have a question about a specific design or it's finish just drop me a message.

LUXE TO GO sets are a limited selection of handmade press on nails that are ready to be shipped within 2-3 business days.  These are made using the same processes and salon materials as my Made to Measure designs.

My Ready to Ship collection contains carefully sourced machine made nails, designed for fast glam on a budget.  Application methods remain the same as MTO and LTG sets.  

 

What size nails do I need?

You can refer to our Measuring Guide, or why not order a Sample Sizing Packs to ensure the perfect fit before ordering your first set of custom Dippy Cow Nails.  All Sample Sizing Packs come with an exclusive discount for you to use with your nail order!

If you are unsure about measuring please do not guess your size!  You can order any design as a Full Set of 20 and receive 2 of each size nails (sizes 0-9).  The Full Set includes the core 10 nails pictured, plus 10 complimenting nails unless otherwise pictured. 

 

What are the shape/length options?
All of my MTO designs are made to your specifications, which means you get to select the tip shape and length that suits you.
You will select which tip shape you would like for each set.  I use Apres Gel X, Kiara Sky and Enail Couture tips which are all high strength, durable gel nails.  Find my available shapes here - Shape Guide.

Please double check your selections before ordering, and if you notice an error after you've checked out just drop me an email at dippycownails@gmail.com (or reply to the confirmation email, and I'll pick that up!).

How do I apply the nails and prevent pop-offs?

Prep is the key to strongest adhesion and long wear.  All nail orders will include instructions, a nail prep pack and one pack of 12 adhesive tabs.   You can add a Professional Nail Glue or sheets of 12 Adhesive Tabs to your order.  

IBD and KDS glue are perfect for 1-2 week wear, and the adhesive tabs are strong enough for wear of around 1-2 days at a time and also make your new nails completely reusable.

For strongest wear I recommend combining the tabs with glue, which is also a great way to fill any gap between your natural nail and the c curve of the press on (if you have flatter nails and are selecting a sculpted tip shape).  Following the prep pack information provided with each order, apply the tabs to the natural nail first and then add the glue on top of the tab, before firmly pushing and holding the press on in place.

The use of a nail primer and/or dehydrator before applying a quality nail glue will make the press ons adhere with the strongest bond.  These are the same steps used in a salon before acrylic application and are great if you have more oily skin.

 

Can I reuse the nails?

The use of adhesive tabs will make the nails totally reusable.

For frequent wearers who prefer the use of glue, I recommend purchasing an inexpensive electronic filer (a few £/$ on Amazon) which will enable you to gently buff away dried on residue and allow for many more wears.

 

What will come with my nails?

All MTO orders include a nail prep pack (KDS nail glue, 12 adhesive tabs, alcohol wipe, nail file, cuticle pusher and buffing block).  These tabs are ideal for shorter wear of around 1-2 days at a time,  1-2 weeks at a time with the glue.  All nail sets come with full application and removal instructions.

Made to Order sets are packaged in jewellery display boxes.

Ready to Ship sets are packaged in black organza bags, bubble wrapped for extra security.

Unless you request otherwise, multiple orders will be packaged together to keep your shipping costs down.

 

Can I make changes to designs?

All Made to Order sets are custom made, so if you would prefer a different colour, shorter shape or design tweaks then just make a note in the order!
Like for like customisations are complimentary but if you would like to add crystals or other more intricate detailing please contact me first to confirm pricing.

 

Do you offer custom orders?

I love working on custom orders and bringing ideas to life!
If you have a concept in mind, or perhaps you've seen something that inspires you just send me a message and we can chat through ideas together.  
I do not recreate the work of other press on artists.

 

Do you ship Worldwide?

Absolutely, I am UK based but in fact most of my customers are in the US.

 

How long will my nails take to be sent?

All Made to Order nails are hand made to order by myself, and due to such high demand there is a waiting list for these luxe items.  I aim to create nails as soon as possible with current creation time being  3 weeks*.  
This is an estimated timescale and never a guarantee.  Orders may take less time but they may take longer.   By placing an order you are confirming your understanding.
 
Unfortunately due to such high order volume I’m unable to give individual updates, but please know that all orders are hugely important to me.

Decals, Sample Sets, Adhesive Tabs and Glue are dispatched within 3-5 business days (due to safety I currently ship once per week on a Thursday). 
If purchased alongside a Made to Order set or Accent Nails any other items found on site will be packaged together and will take the full estimated creation time.
If you require them to be sent sooner please order any Ready to Ship sets separately to allow for the multiple postage charges.

Please note that creation time doesn't include shipping time, which you can find more info on below.  As you will see from my Etsy Reviews I pride myself on creating and delivering the highest quality nails and won't rush yours, or anyone else's art.

If you have a question about processing time please message ahead of purchase and I'll be only too happy to help.  
*creation times may vary, especially during very busy times, but I do endeavour to get orders created within this time.

 

Shipping - PLEASE NOTE THAT THERE ARE DELAYS TO SHIPPING TIMESCALES WORLDWIDE DUE TO CORONAVIRUS.

Tracked/Signed shipping is free on all International/European orders over £100 and First Class Signed for all UK orders over £30.
Below are estimated delivery timescales:
1st Class UK: 3-5 business days.
Tracked International: 14-28 business days.
Untracked International: 21-28 business days.
**These are the estimated timescales for delivery once dispatched based on my experience with Royal Mail, and do not include creation time.  Creation times are kept updated above**.

I highly recommend opting for the Tracked shipping option as I source the lowest priced tracked shipping options available to me, not only for the fastest service but for the added peace of mind.  Unfortunately due to a small number of fraudulent claims I cannot be held responsible for items lost in transit when an untracked shipping option is selected.
I cannot be held responsible for shipping delays or delays caused by customs, and by placing an order you are accepting these terms.

My parcel has been returned to you.  How can I get it reshipped?

If your tracking shows the parcel has been returned or if it has been over 32 business days since you were sent your despatch email please email me at dippycownails@gmail.com to confirm if your parcel has been returned.  Returned parcels will incur a re-shipping charge which will be raised by invoice and emailed over. 

Due to my products being tailor made they are non refundable.  

I will gladly provide images of any returned parcels with the reason stated by the postal service (e.g. incorrect address or unclaimed parcel). 

 

I've not received my order yet, what should I do?

If you have received your despatch email and have waited the full estimated shipping timescale (for the shipping service selected at checkout) please contact your local sorting office as oftentimes a parcel will be there waiting and the mail provider just hasn't left a card.

If your tracking hasn't updated or you have an enquiry about the latest tracking message please contact the mail carrier who will be able to check the GPS and assist you, and if necessary they can open a 'find my parcel' enquiry within their network.

For International orders please allow 32 business days from dispatch before contacting me regarding a despatched order, as this is the absolute earliest I can request for Royal Mail to open an enquiry with your local mail carrier.   

I send thousands of orders each year and dealt with fewer than 10 'lost' items in the past 12 months even during Covid, so please be assured that slower mail is almost certainly just 'delayed' in the postal network and not lost!

 

I must be informed of delayed items within 35 business days since you were sent your dispatch email.

 

Customs and taxes

I do what I can to help with customs/duty fees for customers. Feel free to message me if you’d like clarification!

 

Policies, Cancellations, Returns & Exchanges

I gladly accept cancellations within 24 hours of purchase only.

Due to the nature of my products I am unable to accept returns or exchanges unless damaged in transit.  Please note that I spend hours creating each set and take great pride in my work and providing detailed instructions for ordering, but I am not responsible if the wrong size nails are ordered or if any of my on site information has been overlooked.

Returned orders will not be refunded as every item is custom and unable to be resold.  If your order is returned to me (for example as an 'unclaimed' item) you will need to arrange the re-delivery with me.

Please contact me if you have any issues with your order.  It is so important to me that you love your items!